The System Owner / Technical Lead LIMS (LabVantage) oversees the full lifecycle of laboratory information management systems, ensuring alignment with operational needs and technological innovation. This role requires balancing technical expertise with strategic vision to optimize laboratory processes and maintain system integrity. Responsibilities include system configuration, troubleshooting, and ensuring regulatory compliance.
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Use profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics. Lead efforts to hire, develop, and build a technical team. Oversee and participate in Change Management as it relates to Customer Support. Drive daily incident management success leading to ongoing enhanced customer experiences.